The best customer service for you
At Coloyal, we deliver the best customer service for loyalty programs. Whether it’s questions about customer loyalty programs or how to integrate support requests into your rewards program, we put the customer first. Especially when it comes to direct contact with customers, fast and targeted answers are the way to a close customer relationship.
Reliable customer service for loyalty programs
We know how important reliable customer service is for loyalty programs. That’s why you can rely on our service on these points:
Our customer service for loyalty programs takes into account the individual needs and preferences of customers.
Customers expect quick responses to their inquiries or problems. Our efficient customer service team is easily accessible through various communication channels, such as telephone and email.
Communication with customers is made clear and transparent. This applies in particular to the conditions, benefits and rewards of the loyalty program. Customers should understand exactly how the program works and what benefits it offers.
Our customer service is characterized by the ability to resolve customer problems and complaints quickly and efficiently. In doing so, a smooth process for handling complaints or feedback increases your customers’ satisfaction.
Our customer service for loyalty programs aims to build long-term relationships with users. This means not just pursuing short-term goals, but fostering long-term customer loyalty and satisfaction.
First-Level-Support
As a customer, you have two options here for the customer service:
Option 1: We train your service team so that they can answer the majority of queries themselves. In the case of complicated queries, we take care of the request.
Option 2: You don’t have the capacity? Of course, a complete service also includes taking over incoming support requests. This includes first-level support as well as second-level support. This way, your employees can fully concentrate on their core tasks and you can offer support that is available around the clock – even on weekends and holidays. This service is of course available in many different languages.
Second-Level-Support
Our second-level support team is made up of long-serving employees who have undergone extensive support training. This enables them to solve questions about logistics, IT problems and many other issues. Coloyal’s Key Account Managers are in close contact with the support team, which means that planned new actions, updates and generally changes of any kind are communicated directly to the support team already during the setup.
Your benefits at a glance
Only pay for the time it actually takes to respond to your inquiries.
Our team is in action worldwide. Inspire your customer with constant accessibility.
We offer worldwide customer service for loyalty programs in native language. Coloyal only employs people who are fluent in the respective language.
CRM, Ticketing & Reporting: With our CRM system, all data can be clearly displayed and documented.
Through insourcing, a highly secure and flexible work environment, we dock onto any technology and process.
Your experienced customer manager
The strategic planning, organization and control of programs is a core task of our key account managers. They are responsible for the achievement of objectives and the success of your customer program. As the average employment period of Coloyal is 9 years, you will benefit from a constant contact person who brings along a lot of know-how.
With a solid background in business administration and many years of experience in program management, our key account managers have the necessary knowledge and skills to guide you in achieving your strategic and operational goals.
Our customer service are here for you!
Support can be integrated in versatile models, which allows us to offer a flexible solution for you. We would be happy to hear more about your requirements in a personal meeting!
